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Frequently Asked Questions


Artwork

See artwork Info page for helpful information on how to prepare your files, what formats, and more. Click Here

Glossary

See our glossary for helpful definitions of common printing terms. Click Here

Products

We print on Business Cards, Postcards, Letterhead, Envelopes, Magnets, Stickers, Trading Cards, T-shirts, Sweatshirts, Embroidery and more! (Visit TshirtMan.com for more info on Screen Printing & Embroidery)

Design online

This is a feature to the website that enables you to design your own printing project online. Choose your product, choose your artwork and order with the click of your mouse. Start business cards, post cards, envelopes, sticker and letterheads with online design tool for free.

Pricing

Custom printing prices are based on item choice, total quantity, and how many locations you print. We are confident that 110% of the time our prices are the lowest on the Internet! But… if you do find a price lower than ours, we guarantee to match or beat any verifiable quote that you present us with!!!

Payment Options

We accept all major credit cards (Visa, Master Card, Discover and American Express) and debit cards bearing the Visa or Master Card emblem. Please note credit/debit card payments are processed through “Cross For You” our parent company.

We also accept checks and money orders (please allow extra time for the mail and for checks to clear). Make payable to: CROSS FOR YOU (sent to 12457 Gladstone Av Unit: D Sylmar, CA, 91342)

Satisfaction Guarantee

Full color Glossy guarantees the highest quality and the lowest prices on full color offset gang-run printing. We will match any competitive pricing for full-color printing of comparable quantity and quality.

Shipping

We normally ship via UPS ground. Delivery time varies according to state and zip code. (See click here for estimated delivery times.) Upon request we also ship UPS Next-Day, Second-Day-Air and & 3 Day-Air.

Production Time

We offer different types of turnaround depending on the product, we have 2-4 days, 5-7 days and 7-9 business days turnaround.

Ordering Procedure

We have combined the best balance of automation and human supervision in our online order form. Information you will need at the time you place your order is: item, quantity, preferred delivery date, credit card information, billing address, shipping address. You may upload your artwork or send artwork as an e-mail attachment.

Download Templates

Download Templates!
 

Sales Taxes

Only California residents are subject to paying sales taxes unless you hold a valid resale permit, in which case we will require a signed resale certificate on file. Click here for resale form (pdf).resale certificate
Out of state of California are not subject to sales tax.

 

Nonprofit Sales Tax Exemption
Although many nonprofit and religious organizations are exempt from fed­eral and state income tax, there is no similar broad exemption from California sales and use tax. The IRS states that state tax applies unless there is a specific legal exemption or exclusion.  click here for more information.

 

Call us: 818-838-3500 or Toll free 1-877-845-3678 Fax 818-838-3501 Monday-Friday, 9am-5pm PST
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